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Customer Service Representative

Lottie

London, England, United Kingdom fulltime June 27, 2026
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Vacancy Description

Title: Customer Service Representative
Department: Customer Success, Reporting to Head of Customer Success Found
Salary: £30,000 - £35,000 (depending on experience and seniority)
Benefits & Culture: Lottie’s careers page here
Equity: A very generous EMI share offering.
Holiday: 26 days + bank holidays.
Mission: Elevate later life for everybody and build the care sector of the future.
Office Policy: Hybrid with two core office days.
Office Location: London Bridge, London, UK.

The Opportunity:
Team Found is looking for its first dedicated Customer Service Representative. Found is Lottie's CRM platform - it helps care providers manage, prioritise and forecast their enquiries, occupancy and finances, so they can spend less time wrestling with software and spreadsheets and more time on the people in their care.

You'll be the person our partners hear from when they need help - respo...

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