Vacancy Description
Do you have experience in a busy customer support, helpdesk or service coordination role?
Are you confident speaking with customers, planning engineers’ workloads and keeping service jobs moving in a fast-paced office environment?
We’re recruiting for a Customer Support Representative to join a well-established business in Kidderminster. This is a great opportunity for someone with strong customer service and scheduling experience who is confident juggling multiple priorities, liaising with engineers and customers, and working as part of a busy open-plan office team of around 20 people.
What you’ll be doing:
* Acting as the first point of contact for customers by phone and email
* Booking and coordinating service, maintenance and repair visits
* Planning engineer workloads and scheduling jobs efficiently
* Liaising with customers and engineers to ensure smooth delivery of service work
* Updating internal systems, job records...
Are you confident speaking with customers, planning engineers’ workloads and keeping service jobs moving in a fast-paced office environment?
We’re recruiting for a Customer Support Representative to join a well-established business in Kidderminster. This is a great opportunity for someone with strong customer service and scheduling experience who is confident juggling multiple priorities, liaising with engineers and customers, and working as part of a busy open-plan office team of around 20 people.
What you’ll be doing:
* Acting as the first point of contact for customers by phone and email
* Booking and coordinating service, maintenance and repair visits
* Planning engineer workloads and scheduling jobs efficiently
* Liaising with customers and engineers to ensure smooth delivery of service work
* Updating internal systems, job records...
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