Customer Service Representative | Kaihāpai Moni Oranga | Lower Hutt Contact Centre

Permanent, full time - 37.55 hours per week

Starting Salary: $61,466.00 with annual progression

We're a high energy, whanau focused, and supportive team working together to uplift and provide mana enhancing assistance to clients over the phone. We are currently seeking Customer Service Representatives (CSRs) to join our Work and Income general line based in the Lower Hutt Contact Centre

What you'll be doing | He aha tāu e mahi ana

• Guiding clients through our services by providing clear and accurate information.
• Offering tools and support to help clients access the services they need.
• Listening with empathy and working to resolve challenges during calls.
• Making decisions using tools and resources to ensure the right support is provided.

Some calls may be difficult, as you’ll be assisting people with essential needs. At times, we may not be able to grant every request. However, we focus on ensurin...