Customer Service Representative JS (Medellín)

Hours: Monday through Saturday, available from 9:00 AM – 8:00 PM. 44 hours per week with 45-minute lunch break and 2 days off (consecutive or not). 40 hours per week.

Location: Murano Site – Calle 40 Sur #41-44, Envigado, Antioquia, Colombia.

Start dates: November 27th.

Job description

We are looking for a Customer Service Representative (CSR) responsible for handling phone calls in a professional and efficient manner. The role focuses on supporting customers with their online purchases, resolving inquiries, and ensuring a smooth shopping experience.

Responsibilities

• Answer phone calls and emails professionally and efficiently
• Assist customers with online purchases, resolving questions and issues effectively
• Ensure customer satisfaction by providing clear and detailed solutions
• Collaborate closely with the team to maintain high service standards and meet goals

Requirements

• C1...