Customer service representative

WE'RE HIRING | Customer Service Representative – US Healthcare & Case Management

HEYA is looking for experienced and customer-focused South African Customer Service Representatives to join our team supporting a US Healthcare & Case Management Team (In Office).

If you have a passion for helping people, thrive in a fast-paced environment, and are looking for an exciting opportunity to grow your career, we'd love to hear from you!

Key Responsibilities: Handle inbound and outbound customer enquiries Assist patients, healthcare providers, caregivers, and insurance representatives Schedule appointments and support case management administration Capture accurate customer information on CRM systems Resolve customer queries professionally and escalates complex matters when required Deliver exceptional customer service while maintaining confidentiality and compliance What We're Looking For: Empathy and professionalism Problem-solving abilities Ability to multitask in a fast-pac...