Vacancy Description
Our client, a Health Insurance company, is looking for a Customer Service Representative I for their Dewitt, NY location. Responsibilities:
+ Under the direction of the Supervisor of Customer Service, this position resolves customer inquiries via telephone, email, walk-in, and mail regarding plan benefits, claim payments and denials, and eligibility in accordance with custom designed benefit plans.
+ This will be done in a polite, professional, and courteous manner at all times.
+ The Customer Service Representative meets the statistical goals of the position.
Level I
+ Researches and responds to inquiries via telephone, email, walk-in, and mail from internal and external customers in accordance with custom designed benefit plans
+ Meets set statistical performance measures such as length of each call and daily call volume
+ Acts as a liaison between customers, internal departments, vendors, and business associa...
+ Under the direction of the Supervisor of Customer Service, this position resolves customer inquiries via telephone, email, walk-in, and mail regarding plan benefits, claim payments and denials, and eligibility in accordance with custom designed benefit plans.
+ This will be done in a polite, professional, and courteous manner at all times.
+ The Customer Service Representative meets the statistical goals of the position.
Level I
+ Researches and responds to inquiries via telephone, email, walk-in, and mail from internal and external customers in accordance with custom designed benefit plans
+ Meets set statistical performance measures such as length of each call and daily call volume
+ Acts as a liaison between customers, internal departments, vendors, and business associa...
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