Vacancy Description
About Us
Taylor & Francis Group is an Informa Business, a leading academic publishing, business intelligence, knowledge and events business listed on the London Stock Exchange and a member of the FTSE 100.
Job Description
We currently have a permanent opportunity for a Customer Service Representative who will provide outstanding customer service to our internal and external customers.
- Taking ownership of customer queries received via phone, email, live chat and in person through to resolution in line with policies, procedures, KPIs and Customer First training best practice.
- Processing orders, invoices, quotes, returns and claims, responding appropriately and swiftly to queries, problems and special requests from customers and escalating to team leaders and managers where appropriate.
- Resolving product or service problems/queries by clarifying customer issues, determining the root cause, selecting and explaining the best solut...
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