Customer Service Representative

Description We are looking for a bilingual Customer Service Representative fluent in English and Spanish to support policyholders and customers in a fast-paced insurance environment. This contract opportunity has the potential to become permanent and is ideal for someone who enjoys resolving questions, providing clear service, and handling a high volume of communication across phone and email. The person in this role will balance customer interaction with accurate record updates and administrative support while delivering a detail-oriented experience on every contact.

Responsibilities:
• Respond to incoming customer calls and emails with timely, courteous, and accurate service in both English and Spanish.
• Guide customers through questions related to services, account details, and general insurance support while ensuring each interaction is handled with care and accuracy.
• Place outbound calls as needed to follow up on open issues, confirm information, or coordinate...