Customer Service Representative

Dear Candidate, We are excited to inform you about career opportunities with HCLTech for the role of Denial Management (AR Caller Voice Process) based in Chennai (Sholinganallur).

Role Details:

Experience: 1 to 4 Years

Shift: US Shift (Night Shift)

Domain: US Healthcare AR Calling

Required Skills:

Excellent verbal and written communication skills

Revenue Cycle Management (RCM) Denial handling and AR calling

Knowledge of US Healthcare and Medical Billing

Strong analytical and problem-solving skills

Job Description:

Review and analyze denied claims to identify root causes and trends Develop strategies to reduce claim denials and improve reimbursement rates

Coordinate with insurance companies, healthcare providers, and internal teams to resolve claims

Prepare and submit appeals with complete documentation

Track and follow up on appeal status

Maintain accurate r...