Customer Service Representative

Description
We are looking for an inbound call center Customer Service Representative to join a machinery manufacturing organization in Grand Rapids, Michigan. This Long-term Contract opportunity is well suited for someone who communicates clearly, enjoys helping customers, and can stay organized in a busy office setting. The role focuses on delivering attentive service, handling correspondence accurately, and strengthening customer relationships through responsive support and thoughtful problem-solving. The role is 100% onsite, 40 hours/week scheduled Monday through Friday between 8:30am-8pm and Saturdays/Sundays 10am-6pm in order to hit 40 total work hours per week. You would work alternating weekends.


Responsibilities:

• Manage inbound and outbound written communication with customers and business contacts, ensuring messages are clear, accurate, and timely.

• Deliver prompt and courteous support by addressing customer questions, resolving concern...