Customer Service Representative

Role OverviewWe are hiring a Customer Support Representative to manage inbound customer queries across IVR, chat, and email. This is a metric-driven support role focused on SLA adherence, First Contact Resolution, CSAT, and proactive revenue signal identification.The ideal candidate should be comfortable handling high ticket volumes, troubleshooting SaaS-based issues, and maintaining CRM hygiene while delivering exceptional customer experience.About MyOperatorMyOperator is a Business AI Operator redefining customer communication through a unified platform that integrates WhatsApp, calls, and AI-powered chat and voice bots for seamless communication automation. Supporting a messaging-first and always-on world, MyOperator offers solutions like verified WhatsApp Business API, call management, campaign management, and GenAI-powered chatbots and voicebots. Trusted by over 12,000 businesses, including Amazon, Apollo Hospitals, and Razorpay, MyOperator has been providing innovative solutions ...