Customer Service Representative German Speaker | Braga, Portugal

re you fluent in German and inspired to deliver exceptional customer experiences while living in one of Portugals most charming cities? Join our team in Braga, Portugal, as a Customer Service Representative (German language) where you'll support operations for a global travel & tourism brand in a dynamic, remote-friendly environment.

What You'll Do

• Respond to inquiries and service requests via phone, email, chat, and social media, providing clear, polite, and accurate information.
• Build positive customer relationships by resolving issues quickly and ensuring satisfaction and engagement.
• Follow established procedures while working collaboratively with the team and escalating where needed.
• Identify recurring challenges and propose improvements that enhance our service standards and processes.
• Stay proactive and organized when managing multiple tasks i...