Customer Service Representative (Geneva)

Summary

Provide administrative and technical customer service assistance to various departments, attendants, and consumers.

Duties

1. Answer incoming telephone calls, screen calls, and refer calls to the proper manager or handler.
2. Process voicemails for the Pooled Trust using Web‑Office and call consumers back.
3. Address all assigned tickets within the expected time frame.
4. Greet consumers, attendants, and the public.
5. May perform other duties or projects as assigned.

Skills

• Microsoft Office Word, Access, Outlook
• Ability to learn company in‑house software
• Good verbal and written communication skills
• Ability to manage multiple projects simultaneously
• Ability to work independently with minimum supervision

Qualifications

Education Requirements

• High School Diploma or General Education Degree (GED)

Experi...