Customer Service Representative

Summary :

• As a Customer Service Agent, you’ll be part of Harbour’s dedicated Customer Experience team, supporting our web, store, and trade clients nationwide.


• You’ll be the first point of contact for customers, handling inquiries, resolving issues, and ensuring every interaction reflects Harbour’s brand promise of exceptional care.
• You’ll work closely with the Customer Service Lead and Director of Customer Experience to deliver outstanding service, uphold Harbour’s standards, and identify opportunities to improve processes and elevate the customer journey.

Responsibilities :

• Provide responsive, empathetic, and accurate support to web, store, and trade clients via phone, email, and live chat.


• Manage customer inquiries related to orders, deliveries, product information, returns, and trade account support.
• Resolve issues efficiently while maintaining Harbou...