Customer Service Representative

Description
We are looking for a Customer Service/Quality Control Representative to support day-to-day client communication and service operations in Encino, California. This Long-term Contract to Hire position is ideal for someone who thrives in a fast-paced call center setting and can deliver attentive, detail-oriented assistance across phone and email channels. The person in this role will help manage customer inquiries, maintain accurate records, and ensure a smooth experience from initial contact through resolution.


Responsibilities:

• Respond to incoming customer calls promptly, providing clear information and courteous support for a wide range of service needs.

• Handle both inbound and outbound phone interactions to address questions, confirm details, and follow up on pending requests.

• Enter customer information, service updates, and order details into internal records with a high level of accuracy.

• Manage email corresp...