Customer Service Representative (E-Commerce) - DO - 032426 - FTCSR

Position: Customer Service Representative

Number of hours: 40 hours per week
Schedule: EST

Key Responsibilities

• Assist with LED/HID installation and setup

• Diagnose issues (flickering, error codes, CANBUS, etc.)

• Troubleshoot faulty/underperforming products

• Recommend needed accessories (decoders, resistors, harnesses)

Order Issue Resolution

• Handle warranty claims and replacements

• Resolve lost/stolen package issues

• Coordinate with warehouse/logistics for re-ships

Returns & Exchanges

• Approve/decline return or exchange requests

• Issue RMAs and guide return process

• Process exchanges and reduce unnecessary returns

Pre-Sale Product Guidance

• Help customers choose correct products for ve...