Customer Service Representative

Overview

RWAD ALMSTQBL FOR HUMAN RESOURCES CONSULTANCIES CO. L.L.C. is seeking a Customer Service Representative to join as a full-time employee in Dubai, United Arab Emirates. The role focuses on handling customer inquiries, providing accurate information, resolving issues, and ensuring an excellent customer experience across phone, email, chat, or in-person support.

Responsibilities

• Respond to customer inquiries in a professional and timely manner.
• Assist customers with product, service, and account-related questions.
• Resolve customer complaints by identifying the best possible solutions.
• Maintain accurate records of customer interactions and transactions.
• Process customer requests, orders, and follow-up activities.
• Coordinate with internal departments to ensure customer satisfaction.
• Meet service quality standards and response time targets.
• Build positive relationships with customers t...