Customer Service Representative

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EV Concierge Advisor (Fully remote) Must be able to work weekdays / weekends

ROLE/TEAM OVERVIEW:

Associates in this role will be part of Customer Experience EV Concierge Call Center environment. They are required to utilize exceptional customer service, marketing, and sales techniques to support EV owners and prospective EV owners.

This role will be supporting existing and prospective EV owners to deliver an exceptional customer experience while building lasting relationship between the customer, our dealers, and our brands. A typical day would include answering product questions, discussing charging options, providing assistance with product orders or reservations, setting up dealership appointments or responding to a frustrated customer while taking ownership of each situation and offering a personalized, value-drive...