Customer Service Representative - CSR

The Customer Service Representative has an important, highly visible role as a front-line team member who interacts with owners, new customers, and members of the community. This person provides valuable information, answers inquiries with accuracy and efficiency, performs critical documentation duties and acts as a liaison between departments. This position reports directly to the Customer Service Supervisor.

DUTIES AND RESPONSIBILITIES

• Deliver a consistently high standard of compassionate, professional customer service support to owners and prospective owners.
• Give support and communicate to all related industry partners and members of the community.
• Serve as primary point, responding to inquiries accurately, courteously and in a timely manner.
• Perform daily front office operations including processing opening orders, checking in with related industries, providing directions, and addressing annual care and inquiries.
• Re...