Customer Service Representative (Contract 1 year)

Customer Service Representative (Contract 1 year)

Essential Functions & Responsibilities:

Resolve customer inquiries, issues, complaints, and concerns efficiently and professionally. Interact with customers via phone rotations, chats, Salesforce cases, and direct emails.

Maintain a high level of urgency and meet or exceed case load processing requirements while maintaining accuracy and service quality standards.

Availability to work any of the following shifts (all ET) to support customers across U.S. time zones: 8–5, 9–6, 10–7, or 11–8.

Collaborate cross-functionally with other departments to resolve complex customer issues and implement win/win solutions.

Complete mainstream pricing requests, including quote renewals, pricing and delivery inquiries, spreadsheet pricing, expedite requests, order maintenance, and account setup requests.

Assist with order entry, EDI unfinished orders, and samples/NCOs, while maintaining exc...