Customer Service Representative

Position Overview:

The Customer Service Representative will be responsible for providing outstanding customer support by addressing customer inquiries, processing orders, and resolving issues in a timely and efficient manner. This role requires strong communication skills, a customer-first attitude, and the ability to manage multiple tasks simultaneously in a fast-paced environment. This is a hybrid position that requires at least two days onsite at our corporate office in Bedford Park, IL.

Essential Duties and Responsibilities:

• Handle all incoming calls and email inquiries promptly and professionally, providing accurate information about products, services, and order status.
• Accurately enter and manage customer orders in the systems and ensure all details are correct, and follow up with customers as needed.
• Address and resolve customer complaints and issues, including orde...