Customer Service Representative

REPRESENTATIVE ACTIVITIES:  Activities and duties will vary dependent upon functional area assigned.  Activities may include but are not limited to:

• Manage accounts in terms of order processing order follow up pricing integrity on-time deliveries complete order fulfillment.

• Provides telephone customer service regarding the companys services and/or products.

• Identifies customers needs and determines appropriate action

• Promotes and sells the companys products or services.

• Investigates and resolves complaints.

• Uses a computer system to track questions and answers as well as enter and track the status of orders.

• Evaluates and resolves customer complaints professionally and tactfully.

• Negotiates customer pr...