Customer Service Representative

Description We are looking for a Customer Service Representative to join a fully onsite team in Brunswick, Ohio in a contract role with permanent potential. This position is ideal for someone who enjoys helping customers, managing order-related requests, and delivering accurate information with professionalism. You will support both external and internal customers by handling inquiries, processing orders, and ensuring each interaction is timely, solution-focused, and well-documented.

Responsibilities:
• Respond to inbound customer calls and emails with professionalism, providing clear updates on products, pricing, orders, and shipment status.
• Enter and manage customer orders with strong attention to detail to ensure accurate records and smooth fulfillment.
• Guide customers through product selections by identifying needs, recommending suitable options, and offering consultative support.
• Address service concerns and order-related issues promptly, working to reso...