Customer Service Representative (Billing Team)

Customer Service Representative – Premium Billing
Deliver exceptional service. Solve problems. Make an impact.
Are you someone who thrives on helping others and solving problems? Join our team as a Customer Service Representative focused on Premium Billing, where you’ll play a key role in supporting members, resolving billing inquiries, and delivering top-tier service every day.
What You’ll Do
As part of our team, you’ll:

+ Provide exceptional customer service while handling premium billing tasks independently

+ Manage inbound and outbound calls, assisting customers with billing questions, payments, and account support

+ Analyze, research, and resolve billing issues with accuracy and efficiency

+ Educate members on billing processes and online payment tools

+ Make outbound calls regarding delinquent accounts and payment follow-ups

+ Ensure issues are resolved on the first call, or provide timely follow-up when additional...