Customer Service Representative (Bilingual French)

Job Summary

Act as a customer advocate serving within Domestic Order Desk/Customer Service by demonstrating a high level of knowledge and professionalism focused on improving the customer experience. Responsible for providing customers with prompt and efficient order processing and inquiry/complaint handling, while developing and maintaining effective working relationships with both internal and external stakeholders to support the business.

Job Responsibilities

• Provide professional and efficient best-in-class service while entering, processing, verifying, releasing and/or resolving customer issues including invoicing, shipping errors, lost shipments, etc.
• Receive, assess and process all Purchase Orders/EDI into SAP, with strong focus on service and required delivery dates. Bring forward concerns/issues to management as required.
• Process orders, including Third Party, via fax, mail, online, phone, ensuring they are processed e...