Customer Service Representative

Description We are looking for a Customer Service Representative to join a busy team in Batavia, Illinois, supporting customers and internal departments in a dynamic manufacturing environment. This contract opportunity with potential for a permanent position is ideal for someone who enjoys balancing customer communication, order coordination, and day-to-day administrative support. The role works closely with sales, purchasing, and production to help ensure accurate orders, strong service, and on-time product delivery.

Responsibilities:
• Respond to customer inquiries by phone and email, provide order updates, and resolve service-related issues with professionalism and urgency.
• Enter and maintain customer orders accurately in the company system while verifying key details and documentation.
• Coordinate multiple requests at once, prioritizing tasks effectively to meet customer expectations and internal deadlines.
• Partner with purchasing teams to monitor stock av...