Customer Service Representative Barcelona (Dutch/ German or French required)

About the Job

We are seeking an experienced Customer Service Representative to join our Team . This role focuses on handling urgent customer issues, travel disruptions, and high-priority cases that require rapid resolution. You will act as a critical point of contact for escalations, ensuring swift and professional responses to complex situations.

Key Responsibilities

• Handle emergency and urgent customer inquiries via phone, email, and chat
• Resolve escalated issues and provide timely, effective solutions
• Coordinate with internal teams, hotels, and partners to address travel disruptions
• Maintain accurate records and documentation of incidents and resolutions
• Monitor and track emergency cases to ensure resolution within SLA
• Contribute to process improvements for the Emergency Team
• Support junior team members and provide guidance during high-pressure situations