Customer Service Representative at Birchwood

Join Birchwood as a Customer Service Representative and thrive in a role where stellar communication and multitasking are key. This position involves booking appointments through texts, calls, and emails in a structured manner, Monday through Friday.
In this role, you will report directly to the Contact Centre Manager. The ideal candidate will possess strong interpersonal skills while being highly organized to manage client appointments effectively. Knowledge of the automotive industry and previous call center experience will be advantageous in delivering quality customer service.
Key Responsibilities:
• Engage with clients through various communication methods
• Schedule and manage appointments for customers
• Prioritize urgent requests efficiently
• Leverage technology for task execution
• Support the Contact Centre Manager in client interactions
Requirements:
• Strong communication and customer service experience
• Highly organized with multitasking cap...