Customer Service Representative-Apparel Industry

Job Description

REPRESENTATIVE ACTIVITIES:

• Manage accounts in terms of order processing order follow up pricing integrity on-time deliveries complete order fulfillment.
• Provides telephone customer service regarding the companys services and/or products.
• Identifies customers needs and determines appropriate action.
• Promotes and sells the companys products or services.
• Investigates and resolves complaints.
• Uses a computer system to track questions and answers as well as enter and track the status of orders.
• Evaluates and resolves customer complaints professionally and tactfully.
• Negotiates customer product/billing complaints by offering discounts, authorizing returns, requesting returned product testing by internal quality or other staff and approving replacement orders.
• Authorizes credit memos/refunds within policy and according to established procedures.
• Manage acco...