Customer Service Representative

Description We are looking for a dependable and service-focused Customer Service Representative to support daily operations at a detail-oriented testing environment in Ann Arbor, Michigan. This Long-term Contract opportunity is ideal for someone who enjoys assisting people in person, stays organized in a structured office setting, and is comfortable balancing customer interaction with administrative tasks. The role requires strong attention to detail, confidence using computers, and flexibility to support a schedule that may include Saturdays.

Responsibilities:
• Welcome test takers, confirm their identity, and provide clear instructions to help them navigate the check-in process smoothly.
• Manage candidate intake activities, including registration steps, documentation, and preparation of testing materials or score reports as required.
• Observe the testing room throughout exam sessions to help maintain security, compliance, and a detail-oriented environment.
• Ad...