Customer Service Representative

Job Title: Customer Service RepresentativeJob Description
The Customer Service Representative performs a wide range of administrative and office support functions for a busy customer service department in a fast-paced, high-energy manufacturing environment. This role serves as a key liaison between internal departments, the field sales team, distributors, and customers in the US and internationally, ensuring accurate order processing, timely deliveries, and exceptional customer service. The position is heavily focused on email communication, order entry, and logistics coordination rather than high-volume call center work.
Responsibilities

+ Respond to customer phone calls and email inquiries, providing clear and accurate information on products and services, order fulfillment, quotes, new account setups, and shipment tracking.

+ Serve as the first point of contact for general inquiries regarding products, machine requests, marketing materials, complaints, and te...