Vacancy Description
Overview
NexHire is working with a leading mobile communications Company that is seeking to onboard a Dutch speaking Customer Service Representative for their client support for Alicante/Malaga in Spain.
Position: Customer Service Representative
Location: Alicante/Malaga , Spain
Work model: On-Site/hybrid model possible (2–3 days per week on-site, depending on performance)
Employment type: Full-time
DUTIES AND RESPONSIBILITIES
- Handle inbound customer inquiries via phone, chat, and email channels
- Support customers with mobile, internet, and TV-related questions and issues
- Assist with SIM card activation, mobile data setup, and account-related requests
- Guide customers through TV box installation and home internet setup processes
- Troubleshoot basic technical issues and provide effective solutions
- Deliver professional, customer-focused, and solution-oriented support
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