Customer Service Representative - Accounting (Hybrid) (Cebu)

Work Setup

Hybrid Work Set-Up (only 3x onsite per week)

Work Location

Cebu

Responsibilities

• Respond promptly and professionally to customer inquiries through the products ticketing system.
• Collaborate with customers to identify, replicate, and resolve product issues using various communication channels.
• Work closely with team members to deliver effective solutions and ensure customer satisfaction.
• Share customer insights and feedback during regular team meetings to help management stay informed and make data-driven decisions.
• Recognize recurring support requests within your area of expertise and proactively create knowledge base articles or alternative solutions to reduce ticket volume.
• Deliver exceptional customer service by maintaining a friendly, empathetic tone and providing timely, proactive responses to uphold high satisfaction scores.
• Conduct training sessions fo...