Customer Service Rep

Job Description

Job Description

Customer Service Representative

Frozen Food Express
Lancaster, TX | Full-Time | On-Site

Frozen Food Express is seeking an experienced Customer Service Representative to join our team in Lancaster, TX. As a leading temperature-controlled LTL carrier, FFE supports many of North America’s largest food manufacturers, retailers, and distributors.

This role combines customer account ownership and shipment execution . The Customer Service Representative serves as the primary point of contact for assigned customer accounts while ensuring accurate order entry, shipment visibility, and proactive service resolution across the FFE network.

The ideal candidate is comfortable managing high shipment volume, complex service issues, and customer relationships in a fast-paced transportation environment.

Key Responsibilities

• Serve as the prima...