Customer Service Rep

Our client, a leading organization in the logistics and customer service industry, is seeking a Customer Service Rep to join their team. As a Customer Service Rep, you will be part of the Customer Support Department supporting the Customer Service Team. The ideal candidate will have excellent communication skills, a proactive attitude, and a strong desire to deliver exceptional service, which will align successfully in the organization.

**Job Title:** Customer Service Rep

**Location:** Bessemer, AL

**Pay Range: $18.75/hour**

**Shift:** Wednesday, Friday, Saturday, Sunday | 9:00am - 8:00pm

**What's the Job?**

+ Assist customers and business partners via telephone and email to ensure smooth communication and issue resolution
+ Handle customer complaints in a calm, professional manner to maintain positive relationships
+ Diagnose, assess, and resolve problems or issues related to deliveries and services
+ Monitor progress o...