Customer Service QA Auditor: Escalations & Compliance

Shopee in Kuala Lumpur is looking for a QA Auditor to perform audits on chat, call, and email interactions. The ideal candidate has 2–4 years of experience in QA or Customer Service auditing and must work flexible shifts across all operational hours.

You will evaluate agent performance based on adherence to SOP, provide feedback, and track error trends. Strong attention to detail and compliance awareness are crucial for this role.