Customer Service Professional II

This position provides professional customer service via telephone and email, adhering to superior inbound/outbound handling criteria. Duties are varied and complex, with broad assignments that may include serving as a resource for resolving complex issues. The role is expected to deliver legendary service that creates a great customer experience for policyholders and agents. The incumbent must understand and satisfy customer requirements while aiming to exceed expectations. The position applies the continuous improvement cycle (Explore, Agree, Deliver, Assure) in every interaction to strengthen partnerships and build trust with clients.

**Position Responsibilities:**

+ Handle calls and emails professionally per established criteria; perform Explore, Agree, Deliver, and Assure in every interaction
+ Resolve customer inquiries promptly and accurately; know processes/systems to address issues, and escalate complex cases and monitor resolution
+ Process and update ...