Customer Service / Order Processing Technician

Customer Service/Order Processing Technician

This is a Full Time, Permanent position in the NZ Compounding Operations team based at Mt Wellington, Auckland, reporting to the Compounding Team Lead.

Shift timings: 09:00 am – 17:30 pm

Key Responsibilities

• Enter and review orders accurately and in a timely manner, checking orders for completeness – legibility, patient details, drugs, diluents, delivery details, etc. Clarify details with customer/technical specialist if any aspect of the order is unclear.
• Schedule orders as required.
• Ensure timely receipt of orders confirming expected delivery date and time.
• Liaise regularly with pharmacy production specialists, team leaders and customer service on matters concerning the receipt, processing and delivery of customer orders.
• Comply with regulatory requirements of GDP, GMP and EH&S.
• Work with different sites to manage current workload to assist in bringing ...