Customer Service Operations Manager - Staples

Become the Customer Support Manager at Staples Canada, enhancing customer service through effective operations management. Lead ServiceOntario processes seamlessly in a retail setting.
Your role will intertwine direct customer engagement with leadership responsibilities, ensuring high standards of service and compliance are met daily. As an expert, you will coach your team and handle escalated issues promptly to guarantee exceptional customer experiences. Cultivating a culture of accountability and curiosity is essential, supporting both customer satisfaction and team performance.
Key Responsibilities:
• Manage ServiceOntario Centre operations daily
• De-escalate and resolve customer complaints effectively
• Interpret and communicate operational guidelines
• Develop a growth-oriented succession plan
• Facilitate continuous training for team development
Requirements:
• 3-5 years of retail customer service experience
• Minimum of 1-2 years in team management...