Customer Service Operation (Lead)

Job Responsibilities

• Procure the most effective option based on rates, transit, time, customer requirements etc.
• Develop unique solutions to achieve maximum efficiency (e.g., transshipments).
• Act as Control Tower for the region.
• Oversee and mentor the customer service team, providing guidance and support to ensure high performance.
• Foster a positive work environment that encourages collaboration and professional growth.
• Manage customer relationships and oversee customer relationship management.
• Collaborate with sales and logistics teams to ensure seamless shipment processes and timely delivery of services.
• Monitor shipments and coordinate with carriers to resolve any issues that may arise.
• Identify opportunities for process improvements and implement best practices to enhance customer service and operational efficiencies.
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