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Customer Service OOH Agent

Mears

Manchester, England, United Kingdom Full time June 16, 2026
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Vacancy Description

About the Role

The Customer Service Agent is responsible for delivering high-quality, customer-focused support across a range of Local and Central Government contracts. This includes handling enquiries related to housing, repairs, ASB, transport, and other services. The role requires compassion, empathy, and a commitment to resolving issues effectively, particularly when supporting vulnerable customers.

  • Respond to customer enquiries via telephone and email, ensuring accurate information capture and resolution.
  • Take ownership of issues and follow through to appropriate outcomes.
  • Work within agreed Service Level Agreements (SLAs) and Key Performance Indicators (KPIs), prioritising quality interactions over rigid call times.
  • Problem-solve and escalate issues where necessary, adhering to business policies and procedures.
  • Maintain accurate records and update systems in line with GDPR and internal standards.
  • Ensure the cu...

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    Vacancy Details

    Location Manchester, England
    Country United Kingdom
    Type Full time
    Category Information and Record Clerks
    Posted June 16, 2026

    About Mears

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    Mears

    Manchester, United Kingdom

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