Customer Service Officer

Location: West
Working hours: 12 hours including weekends (Day/Night shifts)
Sign on bonus!

• Receive, validate, and process customer orders, ensuring orders comply with requirements.
• Liaise closely with stakeholders to ensure accurate and timely order fulfilment including delivery scheduling and amendments.
• Communicate special handling instructions, priority orders, and value added services (VAS) requirements.
• Support inventory related enquiries such as stock availability, shortages, overages, ageing reports, inventory reconciliations and discrepancy investigations.
• Verify and maintain accuracy of operational documents including DOs, packing lists, invoices, and PODs.
• Prepare and distribute daily, weekly, and monthly customer reports (orders, inventory, exceptions).
• Highlight service gaps and support corrective and preventive action implementation.
• Maintain proper documentat...