Vacancy Description
Job Title
Customer Service Officer
Company OverviewINITIA Group is a lifestyle beauty lounge that offers an experience-based, differentiated, highly predictable service with a strong online presence. In addition to beauty, INITIA also operates in the F&B and art industries and collaborates with local and Korean partners across Singapore and Malaysia.
Brands- Bada Hair (Previously known as Leekaja Beauty Salon)
- Walking on Sunshine
- You Are My Sunshine
- Ministry of Scalp Therapy
- F&B Brands
- Communicate with customers, understand their needs and attend to their queries
- Handle and resolve customers’ feedback and concerns
- Ensure a wonderful salon experience for our customers to increase retention
- Handle phone enquiries with etiquette
- Serve light refreshments to customers and attend to their needs
- Schedule customer...
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