Customer Service Officer

1. Customer Support & Inquiry Management

• Handle frontline customer inquiries via phone, email, WhatsApp, and physical walk‑ins in a professional, warm, and timely manner.
• Provide accurate product information and basic technical guidance on BUZUD medical devices (e.g., explaining how CGMS sensors track glucose or how to operate oxygen concentrators).
• Assist customers with order processing, product returns, warranty claims, and after‑sales support.
• Manage customer feedback, complaints, and service requests, ensuring efficient resolution within agreed company timelines.
• Accurate maintenance and updating of customer interaction records in the CRM system.

2. Retail Operations & Showroom Support

• Maintain an immaculate, welcoming, and premium environment on the showroom floor in line with BUZUD’s brand standards.
• Prepare, scan, and arrange display items daily for merch...