Customer Service Officer Sea Freight

Job Responsibilities

• Serve as the primary point of contact for customers regarding sea freight inquiries, bookings, and shipment updates.
• Coordinate and manage sea freight shipments, ensuring timely and accurate documentation, including bills of lading, invoices, and customs paperwork.
• Monitor shipment progress and proactively communicate with customers about any delays, issues, or changes in schedules.
• Liaise with shipping lines, freight forwarders, and other stakeholders to ensure smooth operations and resolve any logistical challenges.
• Provide exceptional customer service by addressing customer concerns, resolving complaints, and offering tailored solutions to meet their needs.
• Maintain accurate records of customer interactions, shipment details, and service requests in the company’s CRM system.
• Collaborate with internal teams, including sales, operations, and finance, to ensure seamless service delivery and c...