Vacancy Description
Job Purpose
Support daily branch operations, ensure compliance with policies and regulations, deliver quality customer service, and contribute to branch sales through referrals and cross‑selling.
Key Responsibilities
Financial
- Support referrals and cross‑selling for deposits, investments, bancassurance/banca takaful, and wealth products.
- Prevent operational fraud and losses.
- Monitor and control branch operating expenses.
- Achieve assigned transactional and lead‑generation fee income targets.
Operations & Compliance
- Handle account opening, customer enquiries, and customer information updates in line with procedures.
- Comply with all regulatory requirements (FSA/IFSA, PDPA, FEA, FATCA, AMLA, CDD/ECDD).
- Act as main custodian for the vault, ATM, and cash machines, including daily balancing and reconciliation.
- Monitor ATM operations, cash levels, discre...
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