Vacancy Description
Key Responsibilities
- Be the friendly, professional first point of contact for all customer enquiries across phone, email, chat, and digital channels
- Deliver prompt, accurate, and empathetic responses that consistently meet and exceed customer expectations
- Log, manage, and resolve customer issues efficiently while maintaining the highest standards of professionalism and care
- Process transactions, bookings, and service requests accurately and with a strong eye for detail
- Follow up proactively with customers to confirm resolution, ensure satisfaction, and strengthen long-term relationships
- Escalate complex or sensitive issues to the relevant departments promptly with clear and complete context
- Maintain accurate CRM records, customer interaction logs, and service documentation at all times
- Collaborate with internal teams to continuously improve customer service processes and uphold consistent service sta...
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Submit your application for CUSTOMER SERVICE OFFICER [PPS2-001-04] at EQUE PTE. LTD.
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