Customer Service Officer Owners Association Community Management - Russian Speaker

Job Description

• Respond to complaints (calls & emails) from tenants and owners of D1 Tower Residences. Provide assistance when possible or escalated to the appropriate authorities if necessary.
• Manage maintenance complaints and issues within residences. Coordinate with the engineering team to ensure timely resolution.
• Coordinate with purchasing and engineering departments to obtain quotes from third‑party vendors for various projects in the tower, including budget submissions.
• Coordinate with the accounts team to manage statements of account (SOA), invoices, payment receipts and other details related to service charges.
• Handle tenant/owner move‑in and move‑out requests, ensuring all required documentation is obtained before approval.
• Follow up with tenants/owners for cash payments for services rendered in their units.
• Issue receipts for cash payments and bank transfers.
• Maintain accurate records...