Vacancy Description
Customer Service Officer (Onsite, Dayshift)
About the job Customer Service Officer (Onsite, Dayshift)
About Shore360:
Shore360 is a 100% Australian-owned BP firm based in the Philippines, providing customized staffing and administrative support for international companies, handling recruitment, HR, IT, and office facilities so clients can focus on core business, offering transparent pricing, dedicated teams, and flexible setups.
Key Responsibilities
Customer Service
- Respond to customer enquiries via Odoo Helpdesk in a professional, friendly, and timely manner.
- Assist customers with questions regarding products, orders, deliveries, showroom information, and Click & Collect.
- Use approved customer service templates when responding to enquiries.
- Provide accurate information using internal notes, order details, and company policies.
- Escalate urgent, unclear...
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