Customer Service Officer

Job Title: Customer Service Officer

Seniority Level: Entry Level (up to 2 yrs exp)

Region: KwaZulu Natal

Type: Permanent

Duties and Responsibilities:

• Manages the sales order management functions to support order to cash process


• Continuous enhancement of customer experience; identifies gaps and provides workable solutions


• Exemplifies care, trust, courage, and simplicity for mutual benefit with customers


• To be the 'face' of the client within the supply chain function - Primary supply chain contact for the customer


• To provide a quality service to external and internal customers, through the departmental procedures, and provide the link for the communication flow between internal stakeholders and external customers


• Ownership of the pricing claims process from investigation whether invalid or inv...